Jarko Virtanen writes of my frustration:
I have mixed feelings about this weblog entry by Morbus Iff where he advocates for persistence and patience as human characteristics when it comes to dealing with (free) software. He received some tech support e-mail that basically whined about some aspect of AmphetaDesk and ended with a very discouraging "hey, I won't be using your software" sort-of utterance. While I can symphatize with Morbus' frustration, I maintain that instant gratification is one of the most important aspects of usability of software (which isn't an original idea of course), and therefore the lack of such might end up with outbursts like the above. Such outbursts are certainly not fair and acceptable, but maybe understandable nevertheless.
To which I respond:
I'd like to make an important point. I'm not advocating patience just for "(free)" software, I'm advocating it for ANY software, and in general, anyTHING (there are many instances where people annoy me in life, because they want things NOW NOW NOW! or "hurry up Grandma, drive FASTER FASTER FASTER!", or "I'll speed in front of this car to get on the off-ramp FIRST FIRST FIRST!"). Whilst the original sender and I eventually worked out our initial contempt ("I wouldn't have sent this email if I didn't care"), he did confirm your "instant gratification" comment - he was planning on running some aggro software on multiple machines, and wanted to ensure quick setup.
However, the issue he had with AmphetaDesk, he'll have with other readers like Radio Userland - it seems to be one of a proxy (or similar security software) restricting incoming access on nonstandard ports. How ANY software can automatically detect these settings (detecting a proxy is possible, but not the proxy settings) and adjust themselves accordingly is beyond me.
In other notes, I do agree with instant gratification - it's one of the reasons I never had an install program for AmphetaDesk (besides the fact that it doesn't need one). I consider installing a piece of software (using one of dozens of common, in-use, software setup programs that can have wildy different looks and steps) to be an extra step that shouldn't exist. I yearn for the day of DOS - where you just pkunzip an archive, and you're ready to use it. That's the approach Ampheta takes (extract this archive, and doubleclick the .exe, whoo!).