Customer Service Contact List
This list is used to help anyone involved with the Pathfinder Network who
answers customer email to determine the correct contacts for different
issues. This list of contacts is not limited to current TINM staff or
business, and includes anyone who can help to handle the wide range of
issues we see daily.
For updates to this list please, send an email to Kelly Cook at kcook@pathfinder.com.
TINM Main Telephone Number: 212-522-9123
FIND CONTACTS FOR:
WEBSITE EDITORIAL CONTENT
General Pathfinder Edit: Pathfinder Customer
Service, webmaster@pathfinder.com, or
call 212-522-8433
Time Inc. Brands:
- Entertainment Weekly Online: Melinda Spaulding, ew-webmaster@pathfinder.com
- Fortune: Chris Peacock and Lee Stump, fortune-webmaster@pathfinder.com<
/A>
- Fortune Business Report: Chris Peacock and Lee Stump, fbr-webmaster@pathfinder.com
- Life: lifeedit@life.timeinc.com
- Money Online: Kevin McKean and Doug Dundas, money-webmaster@pathfinder.com
- Money.com Plus: Kevin McKean and Doug Dundas, moneyplus@pathfinder.com
- People Online: editor@people.timeinc.com
- SI for Kids: Peter Kay, sifk-webmaster@pathfinder.com
Time Daily: daily@pathfinder.com, time-webmaster@pathfinder.com
Time Online: Marcus Bales, time-webmaster@pathfinder.com
Time For Kids: Brian Berger, TFK@time.com; alternative: Andrew Winston,
awinston@pathfinder.com
Original Brands:
- Alt.culture: Nathaniel Wice and Steven Daly, ideas@altculture.com
- Afternoon Line: Jonathan Gregg, jgregg@pathfinder.com
- Ask Dr. Weil (edit): Martha Simon, drweil-webmaster@pathfinder.com
- Ask Dr. Weil (medical questions): askdrweil@pathfinder.com
- Is that a Fact?: Dara Weiss, quizshow@pathfinder.com,
212-636-5069; backup: Jack Mason, jackmason@nycmail.com or Dara
Weiss, dara@interport.net
- The Netly News: thenetlynews@pathfinder.com
- ParentTime: Marc Elliott, parenttime@tw.timeinc.com
- Personal Edition (customer mail): Pathfinder Customer Service,
peemail@pathfinder.com;
- Personal Edition (tech and edit): personaledition@pathfinder.com
- PetPath: Laurence Hewitt, pets-webmaster@pathfinder.com
Quick Quotes (edit/business): Doug Dundas, ddundas@money.timeinc.com
- The Rules: Susan Pottinger and Betsy Finston, rules@pathfinder.com
- Time Life Photo Sight: Marthe Smith, msmith@edserv.timeinc.com
Affiliated Brands:
- American Orchid Society (AOS): Judy White, aos-webmaster@pathfinder.com
- ArtsLink: artslink-webmaster@pathfinder.co
m
- Asiaweek: Mac McKean and
asiaweek-webmaster@pathfinder.com
- Astrology Zone: twep-webmaster@pathfinder.com
AllPolitics: Marcus Bales, time-webmaster@pathfinder.com
Book-of-the-Month Club: webmaster@www.bomc.com
- Celestine Network: twep-webmaster@pathfinder.com
CNN: cnn.feedback@cnn.com
- CNN/FN: CNNfn.interact@turner.com
- CNN/SI: feedback@cnnsi.com; backup Doug
Vogel, webmaster, doug.vogel@turner.com
- Coastal Living: Ben Brown, CoastalLiving@pathfinder.com
- Congressional Quarterly (Vote Watch): cq-webmaster@pathfinder.com
- Cooking Light: Sherry Stokes, cookinglight@pathfinder.com
- Foreign Languages for Travelers: Michael Martin, president@travlang.com
- Hoovers Business Resources: Michael Goldfarb, hoovers-webmaster@pathfinder.com<
/A>
- New York 1: ny1-webmaster@pathfinder.com
- Progressive Farmer: Jamie Cole, jcole@pathfinder.com
- QIN: Tomb of Middle Kingdom (TWEP): twep-webmaster@pathfinder.com
RoadRunner: josh@pathfinder.com and cc Steven
Madoff, smadoff@excalibur-group.com
- S.P.Q.R. (TWEP): spqr-webmaster@pathfinder.com
Southern Living: Laura Gulledge, SouthernLiving@pathfinder.com
Sunset: Judy White, vg-webmaster@pathfinder.com
- This Old House: John Voelcker, jv@pathfinder.com
- Thrive: Mary Salome, MCSalome@aol.com
- Time Warner Electronic Publishing: twep-webmaster@pathfinder.com
Time Warner Online: Brian Wilson, webmaster@timewarner.com
- Travel & Leisure: AskTL@amexpub.com
- Virtual Garden: Judy White, vg-webmaster@pathfinder.com
- Virtual Kitchen: vk-webmaster@pathfinder.com
- Virtual Kitchen (Joie de Vin): joy-webmaster@pathfinder.com
- Virtual Kitchen (Ask Marcel):
marcel-webmaster@pathfinder.com
- Your Company: yourco-webmaster@pathfinder.com
Channels/General Content Area Staff Contacts:
- Bulletin Boards: bbs-manager@pathfinder.com
- Chat: chat-webmaster@pathfinder.com
Communications: comm@pathfinder.com
- Custom Publishing Sites: John Voelcker, jv@pathfinder.com; Happy Ciongoli, happyc@pathfinder.com
- Entertainment Managing Editor (People, EW, etc.): Jessica
Marshall, marshall@pathfinder.com
- Health and Living Managing Editor: Steven Petrow, petrow@pathfinder.com
- Help Area: Roger Kozol, roger@pathfinder.com
- Membership and Registration: Pathfinder Customer Service, help@pathfinder.com
- Money and Business Managine Editor: Kevin McKean, kmckean@pathfinder.com
- News Managing Editor: Josh Quittner, quittner@pathfinder.com
- News/Reuters: news-webmaster@pathfinder.com
Travel: Steven Petrow, petrow@pathfinder.com
- Weather: weather-admin@pathfinder.com
Listserv Mailing Lists:
- Astrology Zone: Alex Humphreys, adm@twep.timeinc.com
- AltDaily: Steven Daly and Nathaniel Wice, alt.culture.daily@pathfinder.com<
/A>
- Ask Dr. Weil Bulletin: Martha Simon, bulletin@pathfinder.com
- Compass Newsletter: Pathfinder Customer Service, cmpssadm@pathfinder.com
- Life Heroes: Seth Goddard, sgoddard@pathfinder.com, swalk@pathfinder.com
- Magistrate: adm@twep.timeinc.com
- Money Daily: autoreply: dailymail@pathfinder.com, other:
Tripp Reynolds, moneyadm@pathfinder.com
- Netly-L: Noah Robischon, noah@pathfinder.com
- ParentTimes: Marc Elliott, parenttime@tw.timeinc.com
- Pe
ople Daily: karen@people.com, thedaily@pathfinder.com
- PF Update (Progressive Farmer): Jamie Cole, pfupdate@aol.com
- The Rules: Betsy Finston, Susan Pottinger, rulesadm@pathfinder.com
- Thrive Alive: thrive@pathfinder.com or thrivealive-owner@pathfinder.com<
/A>
- VG-Vine: vg-webmaster@pathfinder.com
- Virtual Elgin: money-webmaster@pathfinder.com
- Your Company Weekly: yourcoadm@pathfinder.com
Custom Publishing:
PRINT MAGAZINES
Magazine Subscriptions: URLs
Magazine Subscriptions: E-mail addresses
Magazine Subscriptions: Phone Numbers
- All Magazines Overseas Subs: 813-979-6625; fax: 813-979-6615
- Coastal Living: 800-272-4101
- Entertainment Weekly: 800-828-6882
- Fortune: 800-541-1000
- Life: 800-621-6000
- Money: 800-633-9970
- People: 800-541-9000
- Southern Living: 800-272-4101
- Sports Illustrated: 800-541-1000
- SI for Kids: 1-800-652-4477
- Time: 800-843-TIME, 800-541-1000
- Time For Kids: 800-777-8600.
Magazine Editorial:
Magazine Other Services:
- Fortune Reprints: fortune-reprints@pathfinder.com
- Life Back Issues: (800) 621-6000
- Life Picture Sales/Syndication: (212) 522-4800
- Life Reprints: Director of Public Affairs, Alison Hart Cirenza,
(212) 522-7576.
- Time Reprints: reprints@time.com 212-522-1779 or fax
212-522-1623
- Time Secondary Rights for Syndication: timelife_syndication@time-inc.co
m or call 212-522-4800
- Other Magazine Reprints: 1-800-541-9000
- Overseas Subscribers' Magazine Queries:
Time Customer Service
Special Accounts department
P.O. Box 60001
Tampa, FL 33660
TECHNICAL CONTACTS
- Ask Dr. Weil Vitamin Adviser: Ira Tau, ira@pathfinder.com
- Bulletin Boards: Dave Ruderman, daver@pathfinder.com
- Catalogs: Jason Lane, jlane@pathfinder.com
- Celebrity Central: Charles Herold, cherold@pathfinder.com; Josh
Hochman, hochman@pathfinder.com
- Chat: Amanda Hanes, ahanes@pathfinder.com
- Communications (general): commtech@pathfinder.com
- Commerce System: commerce-request@pathfinder.com
- GDML applications: Anthony Martino, amartino@pathfinder.com
- Listserv Mailing Lists: Amanda Hanes, ahanes@pathfinder.com
- Money Portfolio Tracker: Bob Hartlaub, hartlaub@pathfinder.com
- OM-Transact Payment and Registration: Pathfinder Customer
Service, help@pathfinder.com
- Pathfinder Access: Pathfinder Customer Service, help@pathfinder.com
- Pathfinder Operations: request@pathfinder.com
- People: webmaster@people.timeinc.com
- Personal Edition: Larne Pekowsky, larnep@pathfinder.com
- Progressive Farmer: jcole@pathfinder.com
- Quick Quotes: Bob Hartlaub, hartlaub@pathfinder.com
- RealAudio: Amanda Hanes, ahanes@pathfinder.com; Aaron Costa,
acosta@pathfinder.com
- RoadRunner: Ray Garcia, rgarcia@pathfinder.com; backup Evan Turtel,
eturtel@pathfinder.com
- Search: Chris Nilson and Eugene Lee, siteseeker-admin@pathfinder.com
- Title Development (magazine subs): Jason Lane, jlane@pathfinder.com
BUSINESS CONTACTS
Business and Administrative Staff Contacts
- Advertising: Rachel Dorfman, advertise@pathfinder.com,
212-522-3351
- Ad Billing: Cathy Kohler, cathy_kohler@time-inc.com
- Ad Production: adinsert@pathfinder.com
- Business Development: Terence Maytin, tmaytin@pathfinder.com
- Consumer Marketing: Heather Huestis, info@pathfinder.com, 212-522-6721
- Credit Cards and Billing (Online Payment System): Pathfinder
Customer Service, help@pathfinder.com, 804-261-1425
- Custom Publishing: Happy Ciongoli, happyc@pathfinder.com
- Electronic Permissions: Pathfinder Customer Service, help@pathfinder.com, 804-261-1425
- Licensing and Syndication: Kristin Mallory, kmallory@pathfinder.com
- Public Relations: Graham Cannon, press@pathfinder.com, 212-522-3421
- Shopping: Sarah Kammerer, kammerer@pathfinder.com
Affiliated Business Partner Contacts
COMMERCE CONTACTS
Online Catalogs:
Other Commerce Partners:
Marketplace Partners: